Frequently asked questions

Frequently asked questions

Start here if you need technical help.

Personal study or group study?

What is the best way to study with us?
There are two ways to use video Bible studies:
1. Personal (or solo) study is easiest on our YouTube channel. You can still study solo here on but, since you are not studying with a group of people, you won’t have access to a private study area or group messaging. Where possible, we’ve included links to study materials (PDF  lesson outlines) below each video on our YouTube channel. We have also grouped lesson videos into beginner’s, intermediate and advanced levels for your convenience. Click/tap to visit our YouTube channel.
2. Group study on this website is designed for your church, ministry or small group members to watch together at the same time. You get a free private area with group messaging, video comments and study materials (PDF  lesson outlines).

– Available at any time, from any location, on any device.
– Easy to use.
– View course and lesson progress.

So even if your group members can’t be together, you can all watch video Bible studies, study the Bible, and discuss what you’ve learned together, at the same time, using a phone, tablet or computer.

I've forgotten my password. What should I do?

1. In the top menu bar click the ‘WATCH FREE/LOGIN’ link.
2. In the Login area click the ‘Lost your password?’ link.
3. Enter your username or email address and click the blue RESET button.
4. You will receive an email with a link to create a new password.

How do I ask the teacher a question about a lesson?

It’s easier for your group leader to collect questions from all your group’s members at the end of each lesson, then submit them for your teacher. Use the comments box below the video to ask the teacher questions about your lesson. You should expect a response within a few days, although we will get back to you as quickly as possible.

Where can I find a lesson outline for any lesson?

Where possible, we’ve included links to study materials (PDF  lesson outlines) below each video.

– If you are studying on our YouTube channel, look below the video in the description area and you will see a link to the PDF lesson outline.
– If you are studying here on, look below the video for a PDF document icon and click it.

Still need help? Contact us using the form below.